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You can still install and use Box for Office Add-on. This is because Box for Microsoft Office Co-authoring is not currently available to UW-Madison Box accounts. UW-Madison Box account holders are unable to add their Box account as an online location via 'Add a Place' in Microsoft Office applications such as Word and Excel. Unable to add Box via 'Add a Place' in Office applications

Until Box provides a permanent solution we will just have to work around the file count inconsistencies. Box does not currently have an ETA for a fix. Note: If you have folders where the file counts change frequently you are more likely to repeatedly run into the file count issue.

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For a full explanation of the issue see the Box support document: Storage Usage Or File Count In My Account Is Incorrect Please contact DoIT Help Desk if you believe your storage reporting is incorrect. This can only be corrected by Box Support. There is a known issue that can result in Box displaying an incorrect file count for a folder or inaccurate storage for an account. It is possible that the storage reported for your UW-Madison Box account is incorrect. While your browser is trying to be helpful by creating shortcuts based on visited sites, it's actually causing confusion. The link does require that you login to UW-Madison Box in order to view the contents and this gives the impression that you are logging into another user's account. Why does it look like I am logging into someone else's account? The browser is keeping the link to the shared Box folder in your history, when you attempt to login to your UW-Madison Box account the browser matches on the link to the shared folder instead. Within your browser's search history, look for and delete either the specific link to the shared folder or all links to.Clear your browser's entire search history.In order to remove the link from the browser history you will need to do one of the following: This happens when the link is listed in the browser's search bar history. Individuals are sometimes redirected to the Medical Response Plan folder at Box login. The UW-Madison Box folder, 'Medical Response Plan', is intentionally shared with all UW-Madison Box users from the Occupational Medicine website. UW-Madison Box Login redirects to 'Medical Response Plan' folder in another person's account Why Do Cloudlock Scans Appear as User Download Activity?Ĭontact Cybersecurity with questions related to Cloudlock access. An example of this activity is shown in the image below:įor more information about Cisco Cloudlock and why scans appear as user download activity please see the following Cisco documentation: If your file has been scanned by CloudLock you will see Download activity by the 'CloudLock for Box - NP2' application in the Access Stats history of the file. New files uploaded to the Box service may be scanned for content that matches criteria defined by Cybersecurity Analysts. In early 2021 UW-Madison Office of Cybersecurity implemented Cisco Cloudlock to monitor and alert on content uploads and anomalous access to the UW-Madison Box and SecureBox services. Once you have activated missing services for your NetID you will be able to access your Box account.įile Downloads via 'CloudLock for Box - NP2' If you are a returning student or staff member and you are now eligible for UW-Madison services you will need to follow the instructions in the document: NetID - Activating Missing Services. An example of the error message is shown below: If you encounter the error message 'This account has been deactivated' when you login to UW-Madison Box, it indicates that your Box account is going through deactivation and has been set to inactive. Login Error: 'This account has been deactivated' Box Drive for macOS (FPE Support) deletes file/folder during drag/drop operations.

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Box Drive for Windows does not display File/Folders with certain characters in the name.

Box Notifications are not being received and/or Viewers are receiving Download notifications.

High CPU utilization on Dell workstations running Box Drive.

Unable to add Box via 'Add a Place' in Office applications.

UW-Madison Box Login redirects to 'Medical Response Plan' folder in another person's account.

File Downloads via 'CloudLock for Box - NP2'.

This is a list of known issues related to the Box service through UW-Madison.

Box sync download for windows